E-COMMERCE: the EU web platform for alternative dispute resolution will be launched on February 15, 2016.

From February 15, 2016, in implementation of EU regulation 524/2013, the new platform for the alternative dispute resolution online (ODR -Online Dispute Resolution), created by the European Commission to allow online disputes (including cross-border ones) to be resolved in one click, without having to resort to long and costly legal procedures.
Consumers and professionals will be able to submit a complaint online, and the ADR bodies (among those listed in national lists drawn up by each EU country) will propose a solution to the dispute within 90 days of the complaint.
Through the site www.ec.europa.eu/odr In just a few simple steps, consumers will be able to submit their complaint online in any of the 23 official EU languages ​​and engage an alternative dispute resolution (ADR) body, listed in national lists drawn up by each EU country, which, within 90 days, will act as an arbitrator between the parties to resolve the problem out of court.

Furthermore, by February 15, sellers will have to inform consumers about the existence of the ODR platform and the possibility of using it to resolve their disputes.
They will therefore have to provide a link to the ODR platform on your website, in a place easily accessible to the consumer, also indicating their email address.
The Regulation establishing the ODR platform also provides for the designation of national contact points that will be responsible for providing general information on consumer rights and redress regarding online purchases, assisting in submitting complaints, and facilitating communication between the parties and the competent ADR bodies through the ODR platform.
E-commerce sites must include a link to the procedure.